Role Summary
Our client, a fast-growing premium interior solutions company specialising in the importation and distribution of high-quality wallpapers and architectural mouldings sourced from Europe is seeking a Sales Associate. The Sales Associate is responsible for identifying, engaging, and generating new business opportunities for the company. The role focuses on proactive outreach, relationship building, and converting prospects into qualified leads that drive revenue growth. The ideal candidate is highly motivated, target-driven, and confident in engaging with professionals in the interior design and construction industry.
Key Responsibilities
A.) Customer Engagement & Sales Support
- Attending to walk-in customers, online inquiries, and prospective clients professionally and promptly.
- Assisting customers with product information including wallpapers, moldings, interior finishes, and related solutions.
- Supporting the sales process by guiding clients through available products, pricing, and purchase procedures.
- Working closely with the Sales Development Representative and other team members to improve customer experience and drive sales performance.
B.) Client Relationship Management
- Building and maintaining cordial relationships with prospective and existing clients.
- Following up on inquiries, quotations, and pending orders to improve conversion opportunities.
- Ensuring prompt response to customer concerns, feedback, and complaints professionally.
- Maintaining proper communication with clients through phone calls, WhatsApp, emails, and social media platforms where required.
C.) Sales Operations & Administrative Support
- Assisting with preparing quotations, invoices, and order documentation where necessary.
- Maintaining accurate records of customer interactions, sales activities, and follow-up communications.
- Supporting inventory coordination and ensuring proper product display within the showroom.
- Assisting Management and the operations team to ensure smooth order processing and delivery coordination.
D.) Team Collaboration & Business Growth
- Collaborating with the sales and operations teams to support organizational goals and revenue growth.
- Contributing ideas and strategies to improve customer acquisition and retention.
- Participating actively in showroom activities, client engagement initiatives, and promotional campaigns.
- Representing the company professionally during meetings, site visits, and client interactions.
Requirement
- Minimum HND/B.Sc in any discipline.
- Minimum of 3 years’ experience in sales, business development, or a related role
- Experience in construction, interior design, or building materials is an added advantage
- Strong communication and interpersonal skills
- Confident, persuasive, and result-oriented
- Ability to work independently and meet targets
- Good understanding of customer needs and relationship management
- Ability to understand design preferences and make creative recommendations.
- Proficiency with WhatsApp, Instagram, and basic computer applications.
- High level of professionalism, confidence, and customer service orientation.
Applications for this role have closed.